Caterpillar

Our Online Caterpillar Claim Form can be found here

CEEMIS have put together a list of agents to assist with the handling of Caterpillar claims, a copy of which can be found here

TELEPHONE : +44 (0)1474 326686
FACSIMILE : +44 (0)1474 352605

email: Peter Siddle

---

Cargo Loss Procedures

Claims Reporting to CEEMIS

CEEMIS is a designated claim agent appointed by AIG to accept claims reports and settle claims on behalf of AIG for Caterpillar entities on a World Wide basis. Dealers who purchase Caterpillar products from Caterpillar entities worldwide also file claims with CEEMIS as listed below:

Mr. Peter Siddle,
CEEMIS,
Cox House,
47 The Terrace,
Gravesend,
Kent,
DA12 2DL. England

Int. Tel. (44) 1474 326686
Int. Fax. (44) 1474 352605

email: Peter Siddle

---

W.E. Cox Claims Group (USA) LLC

CEEMIS is utilising the services of our U.S. Associates as their survey/claim agent for all claims that occur in the United States, Canada, Latin & South America. They may be contacted at:

Mr Don Bilski / Ms Alice Teal,
W.E. Cox Claims Group (USA) LLC,
116 John Street,
Suite 1010,
New York, NY10038,
U.S.A.

Int. Tel. (1) 212 571 6833
Int. Fax. (1) 212 571 6828

email:
d.bilski@w-e-cox.com
ateal@w-e-cox.com

---

Caterpillar Insurance Services

The claims unit at Caterpillar Insurance Services is available to assist you in making a claim report, or in providing information and support. Assistance is available from the following individuals:

Larry Hawkins,
Caterpillar Insurance Services,
2120 West End Ave,
Nashville, TN 37203
Int. Tel. (1) 615-341-8145
Int. Fax. (1) 615-341-8582

email:
larry.hawkins@cat.com

---

Responsibilities of Receiver/Consignee

• Inspect cargo upon receipt to determine any damage or shortage
• Retain evidence of the damage for later inspection and take photos, if possible
• Promptly report the claim
• Take steps to mitigate loss (reasonable expenses are recoverable)
• Take exception and note damage on the delivery receipt or bill of lading
• File preliminary notice of the damage with the carrier (AEI will often do this for you)

---

What are the common essential documents required for an ocean cargo claim?

• Bill of Lading / Air Waybill / Road Consignment Note
• Delivery Receipt
• Packing list
• Commercial Invoice
• Any evidence you have of damage- photos, receipts for expense, repair invoices etc.

---

What are some optional documents that may be relevant to a shipment?

• A certificate of insurance
• A load and stow survey
• A carrier's confirmation of non-delivery
• A surveyor report ( if needed to document the claim )
• Your notice of claim against the carrier
• Any other document relevant to the claim that is requested by the carrier

---

What are the essential functions of the marine surveyor?

• Investigate to determine the probable cause of the loss
• Evaluate the scope of damage for the underwriter and submit evidence of the damage
• Determine the value of any salvage and assist with the sale and disposition
• Assist the underwriter as necessary with the resolution of any local issues for settlement, storage charges, or special problems as directed
• AIG Marine claims or Ceemis will make the assessment on the need for a survey when they receive notice of claim

---

What constitutes a total loss & what factors need to be considered prior to repair?

• A total loss exists for insurance purposes when the cost of repairs minus the value of the salvage exceeds the value of the damaged property.
• A general rule of thumb for Caterpillar products is when the cost of repairs equals or exceeds sixty five percent of the cost of the machine or engine, the damage is most likely a total loss.

---

What factors can complicate our business?

• The location of the goods when the damage is discovered- United States and Europe versus third world deliveries and remote locations from the source of the production
• The ability of the local dealer or repair facility to restore usable damaged parts as opposed to ordering a replacement
• The obligation in various countries and venues to disclose to the customer the extent of the damage to determine if the property will still be accepted even if repairs are made by a certified facility
• The risk that the order may be lost or the customer relationship strained by delays in the delivery date, or delays in the repair or claim process

---

Advice for claims

• Report the claim as soon as practical after you have knowledge of the loss
• The documentation can be partial and completed when all of the information is available
• Seek advice and help from the claims unit at CAT Insurance or from CEEMIS
• Help us to help you in having the best cargo program possible for our mutual benefit

---

If you need help or more information contact:

Larry Hawkins,
Caterpillar Insurance Services,

Int. Tel. (1) 615-341-8145

email:
Larry.Hawkins@CAT.com